Booking Conditions
Casa da Villa is a local accommodation property located in Monção, Portugal, created to offer guests a comfortable, welcoming and authentic stay in the heart of the town.
All reservations are subject to availability and payment confirmation. To confirm a reservation, the guest must make the respective payment according to the conditions applicable to the selected accommodation.
The reservation price, cleaning fee, security deposit or any other applicable charges are those displayed at the time of booking.
A security deposit may be required to cover any damage caused to the accommodation, its contents, equipment, furniture or common areas. The deposit may be retained or pre-authorised before check-in and released after check-out, provided that no damage is found.
If any damage is identified after the stay, Casa da Villa reserves the right to retain the necessary amount to cover the repair, replacement or cleaning costs.
All prices include VAT at the legal rate in force, when applicable.
Payment
Payment for reservations may be made through the payment methods available on the booking platform or website.
Pre-check-in
After completing the reservation, the guest will receive confirmation by email and/or message with all relevant information about the stay, check-in instructions and accommodation rules.
Guests may be asked to complete an Accommodation Bulletin before arrival, including information such as arrival time, number of guests and mandatory identification details, particularly when required under Portuguese law.
The number of guests indicated in the reservation must correspond to the number of guests staying at the accommodation. If the number of guests exceeds the authorised capacity, Casa da Villa reserves the right to refuse the stay or request that the guests leave the accommodation, without compensation or refund.
Cancellation Policy
After confirmation of the reservation, the cancellation conditions applicable will be those displayed at the time of booking.
Unless otherwise stated:
a) The guest will pay 50% of the total amount of the reservation in case of cancellation up to 15 days before check-in.
b) The guest will pay 100% of the total amount of the reservation in case of cancellation less than 15 days before the check-in date.
In the event of an exceptional situation that makes the booked accommodation unavailable, Casa da Villa will make reasonable efforts to provide an alternative solution with similar characteristics. If this is not possible, the amount paid for the unused stay will be refunded.
Stay Conditions
The reservation holder must be at least 18 years old and must be responsible for the stay and for the behaviour of all guests.
Guests under 18 years old may only stay if accompanied by an adult responsible for the reservation.
The reservation holder must provide a valid address, telephone number and email address.
Smoking is not permitted inside the accommodation.
Pets are not allowed, unless expressly authorised in writing by Casa da Villa.
Parties, events or activities that disturb the peace of the building or neighbours are not permitted.
Guests must use the accommodation responsibly and keep it in good condition throughout the stay.
Check-in and Check-out
Unless otherwise agreed, check-in is available from 16:00.
Check-out must be completed by 11:00.
Any request for early check-in or late check-out is subject to availability and must be previously confirmed by Casa da Villa.
At check-out, guests must leave the accommodation in reasonable condition, close all windows, turn off lights and equipment, and leave the keys according to the instructions provided.
Guests must not leave the keys in the door lock.
Lost keys, lockouts or damage to locks may be charged to the guest. If it is necessary to call a locksmith or any external service provider, the guest will be responsible for the respective cost.
Cleaning, Linen and Towels
The accommodation will be cleaned before guests arrive.
Casa da Villa provides bed linen, towels and basic amenities for each stay.
Additional cleaning, linen or towel changes may be requested, subject to availability and additional cost.
Guests must not leave rubbish inside the accommodation, next to the apartment door or outside the building door. Rubbish must be placed in the appropriate public containers.
Equipment, Furniture and Accommodation Items
All furniture, equipment, decoration and other items inside the accommodation belong to Casa da Villa or to the property owner and must not be removed, moved or damaged.
If any equipment is not working properly, guests must contact Casa da Villa as soon as possible.
Guests are not allowed to make changes to the accommodation or its contents.
Maintenance and Special Requests
Any problem in the accommodation, including water leaks, electrical issues, malfunctioning equipment or other incidents, must be reported immediately to Casa da Villa.
Depending on the nature of the problem, the resolution may require external technical assistance and may take additional time.
Casa da Villa reserves the right to access the accommodation, while respecting guest privacy, whenever necessary for urgent maintenance, inspections, repairs or safety reasons.
Noise, Safety and Legal Use
Guests must respect the legal quiet hours, particularly between 22:00 and 08:00.
Guests must not disturb neighbours or other residents of the building.
The accommodation may not be used for illegal, immoral or unauthorised activities.
When leaving the accommodation, guests must ensure that windows are closed, lights are switched off and all equipment is safely turned off.
Any theft, robbery, accident or criminal behaviour must be reported immediately to Casa da Villa and to the competent authorities.
Responsibility
Casa da Villa is responsible for providing the accommodation in accordance with the booking conditions.
Casa da Villa is not responsible for events occurring outside the accommodation, including external noise, public works, building maintenance, neighbours, traffic, weather conditions or any other matter not directly related to the accommodation itself.
Photos and descriptions are intended to represent the accommodation as accurately as possible. Minor changes may occur without affecting the general condition, quality or amenities of the accommodation.
Casa da Villa is not responsible for personal belongings left inside the accommodation after check-out. If any items are found, they may be returned upon request, with all related costs being borne by the guest.
Applicable Law
These booking conditions are governed by Portuguese law.
In case of dispute arising from any reservation or stay at Casa da Villa, the Portuguese courts shall have jurisdiction, without prejudice to any mandatory legal provisions applicable to consumers.
By confirming the reservation, the guest declares that they have read, understood and accepted these booking conditions.